Refund Policy

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the product provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints and detailed return policy before buying .

In case of dissatisfaction , clients have the liberty to cancel their product and request a refund from us. Our Policy for the Return , cancellation and refund will be as follows:


Return policy

We endeavour to provide the very best shopping experience. As the opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of any quality issue , we offer exchange.Please call or email us within 24 hours of delivery.

You can reach us at [email protected] for delivery query & [email protected] for other queries.

Exchange will be done only if the products are returned in a unopened condition with the original tags intact with subject to following terms and conditions:-

• Returns and exchanges requests will be subject to checking by Natvalcos.

• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

• Once your return request has been accepted, the process will be completed within 3-15 business days.

All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition.

• Has missing parts or accessories

• Product packaging not opened, product not used.

Cancellation Policy

For Cancellations please contact via contact us link.
We process the refund within 3 business days after product is received back in same condition with seal unopened and only in extra ordinary situation.

Refund Policy

If paid by credit card or debit card, refunds will be issued to the original credit card or debit card provided at the time of purchase and in case of payment via net banking, payments refund will be made to the same account.

A refund request usually takes 7-14 business days to reflect in customer’s credit card or debit card or account depending on the bank used for payment.

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